The Quest for Empathy

by Alessandra Cavalluzzi

Empathetic leaders are in high demand and for a good reason. Studies show that employees who view their managers as compassionate tend to be more engaged. The reason is that employees want to feel that their needs are being met, they are being heard and they are valued. They want to know that their manager has a vested interest in helping them succeed that goes beyond the company’s bottom line.

Recent research by Businessolver found a staggering difference between how CEOs viewed the level of empathy at their company and how their employees viewed it. Specifically, 60 percent of CEOs viewed their company as being empathetic, compared to only 24 percent of their employees. This huge difference points to a big disconnect between executives and their workforce. But how important is empathy to the overall success of a business? Is it really that big a deal?

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